Minimising the freight damage by proper management
Offering a good quality of service is essential for achieving customer satisfaction. One of the major factors in ensuring customer satisfaction is delivering the product in the best condition.
There is a possibility of damage during transportation as a product needs to go through so many stages from packaging to delivery. However, maintaining the product safety and avoiding or minimizing the damage are of foremost importance.
The product damage may damage the reputation of a company, brand, and supplier along with causing economic losses. It also leads to the loss of trust by customers.
The good news is that proper management can minimize the freight damage. Through a proper management of logistics processes, minimizing freight damage and avoiding economic losses are possible.
For ensuring the smooth transportation and delivery of the package, there is a need to identify and define the pitfalls. Then necessary steps can be taken to manage and streamline the process.
Tips to minimize the damage during transportation by proper management
The entire process of reclamation can be long and tiring. However, a proper management can reduce the number of claims raised due to freight damage. The process of transport management involves several critical steps as follow:
• Choosing quality over price when it comes to selecting a freight carrier
• Packaging shipments properly with strong packaging material to avoid damages while handling
• Labelling shipments accurately and ensuring that the special delivery instructions are mentioned
• Inspecting freight at the time of delivery and signing off on deliveries
• Implementing a transport management information system (TMIS) that utilizes modern tools and technologies to track all the transportation stages and manage claims
Let us see how Würth Business Services can help businesses if any freight damage occurs during the transportation:
The shipping company or the courier company is held liable for the damages during transportation. Whether it be a land transport or an inland water transport, it is a responsibility of a shipping or courier company to deliver the package in the best condition. If there is any freight damage, there is a need to initiate the process of reclamation for recovering the costs.
Types of freight claims submitted by Würth Business Services:
• Damage claim
A part or an entire Lord has been damaged to the extent that its value has been impacted.
• Lost claim
The entire order or the shipment has been stolen, lost, or not delivered at all.
- Reporting the freight damage or loss of goods by the Goods receipt, Sales, or Purchasing Department goods via TF/Q-message (QM)
- Holding the forwarder as liable
- Collecting the relevant documents and information for claiming:
- Commercial invoice
- Purchase value
- Damage protocol of the forwarder
- Pictures of the damage (if available)
- Delivery receipt with damage note (if available)
- Sending a mail regarding claim to the respective transporter or forwarder by attaching the documents and pictures of the damage
- Dispatching the documents as requested in the reply from the freight forwarders to the group insurance department in Kuennzelsau
Then the group insurance department contacts the cargo liability insurance provider company of freight forwarders. In the good case scenario, the company settles the damage with the group insurance department.
The journey of the freights from warehouse to destination address can be unpredictable and testing. The proper management of shipments can prevent or minimize the damage. If any small or substantial freight damage occurs during transportation, Würth Business Services helps businesses in recovering the costs by following the reclamation process.
- Reporting the freight damage or loss of goods by the Goods receipt, Sales, or Purchasing Department goods via TF/Q-message (QM)
- Holding the forwarder as liable
- Collecting the relevant documents and information for claiming:
- Commercial invoice
- Purchase value
- Damage protocol of the forwarder
- Pictures of the damage (if available)
- Delivery receipt with damage note (if available)
- Sending a mail regarding claim to the respective transporter or forwarder by attaching the documents and pictures of the damage
- Dispatching the documents as requested in the reply from the freight forwarders to the group insurance department in Kuennzelsau
Then the group insurance department contacts the cargo liability insurance provider company of freight forwarders. In the good case scenario, the company settles the damage with the group insurance department.
The journey of the freights from warehouse to destination address can be unpredictable and testing. The proper management of shipments can prevent or minimize the damage. If any small or substantial freight damage occurs during transportation, Würth Business Services helps businesses in recovering the costs by following the reclamation process.
