COUNT ON US FOR ALL OF YOUR PURCHASING SUPPORT NEEDS
Würth Business Services handles many non-core operations related to the Purchasing Department. Ranging from Order Confirmations to Demand Analysis, our Purchasing Support Team provides support for different processes. We have a team of skilled professionals and experts to address the needs in a rapid and efficient manner. You can count on our support to improve the productivity and competitiveness of your businesses. The following are some of the major processes handled by our team.
DUNNING
Our Purchasing Team provides two types of Dunning services, Unconfirmed and Past Due. In the Unconfirmed Dunning process, we take follow-ups if there is no reply to the email containing a Purchase Order (PO) within the three business days. We send reminder emails using a professional approach. Once we receive a reply, we check the order and give a confirmation. In the Past Due Dunning process, we take follow-ups if the order has not been delivered on the delivery date. We, as a dunning service outsourcing provider, support our customers in case of delays in response from suppliers. Furthermore, we ensure on-time delivery by taking follow-ups and enable customers focus on core operations.
ORDER CONFIRMATIONS
We send the Purchase Order (PO) to the selected supplier based on requirement and costs through an email. Then the supplier replies to the mail with Sales Order (SO). This SO document is a quotation that includes quantity to be delivered, material type, costs, delivery date, and other information related to the order. Once the details in the PO and SO match, we update the purchase order confirmation status in SAP system. Our Purchasing Team thoroughly checks every detail and then confirms the order. This way, customer sales representatives can know that the order has been confirmed and received within the delivery date. However, if there are any discrepancies in SO, we, as an order confirmation outsourcing service provider, contact buyer and supplier. Our support helps in avoiding the potential delays and other issues in operations.
QUOTATION ENTRY
Our Purchasing Team compares the quotation sent in the Sales Order (SO) with the details in the Purchase Order (PO). This quotation contains the details such as quantity to be delivered, material type, costs, delivery date, and others. Once the details in SO and PO match, our team members enter the quotation in SAP system for viewing of the customer sales representatives. If the details are not matching, we do not enter the quotation and contact the supplier for revised quotation based on the PO. As a data entry outsourcing provider, we ensure that the accurate data is inserted in SAP system.
MATERIAL REQUIREMENT PLANNING (MRP)
In this process, customer sales representatives send a Purchase Order (PO) to our Purchasing Team through SAP system. This PO contains details such as material type, quantity, expected delivery date, and other information related to the order. Our team checks the PO and selects the best supplier based on the requirement, cost, and lead time. We send the PO to the selected supplier and create a contract. We, as a material requirement planning service provider, help customers in checking the material requirements, selecting the suitable supplier to save the costs, and generate the contract with supplier to save time in formalities.
DEMAND ANALYSIS
This process involves estimating the customer demand for articles. By tracking the purchasing patterns of customers, analysing the purchase history, collaborating with customers, and many other techniques, our Purchasing Team prepares a report that contains a thorough analysis and planning of demand. This service helps customers in balancing the inventory levels with the demand. An excess or a shortage of articles can cause monetary losses to businesses. With demand analysis service outsourcing, we implement our expertise in helping your business keep the supplies secure and inventory levels as low as possible. This service also assists in planning the production schedules, improving efficiency of operations, and boosting the supply chain.
TRACKING OF DELIVERIES
If the order has not been delivered on time, we track the order on the website of the courier service provider. The supplier provides a tracking number after dispatching an order. Based on this tracking number, we can track the progress of the shipment and update our customers about the current status through SAP system. This way, we provide delivery tracking service for businesses and eliminate the need to invest their time in finding the reasons for delay. Businesses can also focus on their core operations while we carry out the tracking tasks.