Frequently Asked Questions
Some listed questions and answers as below. You still have questions? Write to us at info.wbs@wuerth-industrie.com and we will get back to you at the soonest.
We believe that our vision, mission and strategy helps us to work in the right direction as well as spurs us to go on an extra mile and provide high-quality service and excellence.
Being a shared-service provider, we offer business services to anyone belonging to the Würth Group.
Any kind of business services can be transferred from different departments. The type of task can vary from easy, repetitive tasks to more complex tasks e.g., automation tasks. Please click here to know more about our services in detail.
We offer services based on customer requirements; they can be long-term processes or short-term projects. Our customers can add, remove, continue or discontinue services at any time with prior notice as per requirement. Please click here to know more about our services in detail.
For task transition, we have curated six general steps which are considered as the most important aspects to go through after our first kick-off meeting. We believe that each task is different and requires a unique transition and implementation process based on the complexity of the tasks.
We take data security measures very seriously and follow Würth IT norms strictly. As a part of data security, we never share personal or identifiable information of our customers with others. If our customer demands additional confidentiality and non-disclosure, we then comply with them by signing a non-disclosure agreement.
We hire resources based on customer’s criteria for technical knowledge, domain experience, language proficiency and overall suitability to work on the process or project. Considering our customer requests, we provide proper allocation of resources considering task requirement.
Würth Business Services follows Indian Standard Timings (IST), i.e., 9:00 am to 6:00 pm, from Monday to Friday. Based on the customer requirements, our employees also work as per APAC, EMEA and NA timings.
In order to start using our services, our customer needs to perform a few legal and administrative activities. As a part of it, we prepare and share quotations based on the customer's requirements. In that quotation, we mention the type of service, volume of work, timeline, number of resources and several other details. Once the customer approves that quotation, we prepare a legal contract and share it with the customer.