Purchasing
Sales Operations
Product Article Master
Logistics
Finance
- Accounts Payable
- Invoice verification & posting invoices
- Making payments to vendors & queries
- Goods receipt and invoice receipt clearance
- Analyze vendor open line items
- Overhead cost invoices
- MIRO Posting
- Accounts Recievables
- Scheduling a dunning run
- Settling customer payments & queries
- Self-billing of customer’s invoice
- Bank reconciliation
- Customer Invoice Clearance
- Sales Order Booking
- Daily Credit Run
- Releasing Green Orders
Market Research
Part Identification
Würth Business Services handles the article data management operations related to the Product Article Master Department. We handle a wide range of processes for maintaining the accurate and standardized article data through SAP system. Our Team utilizes the advanced tools and software, implements standard procedures, maintains quality standards, and efficiently manages and maintains the article data.
Among many processes, Part Identification is one of the processes handled by us. In this process, we find the right Würth article based on the article description. We transcode articles for a received Request for Quotation (RFQ) or for a competitor’s catalogue. We carry out this process for standard and Maintenance, Repair and Operations (MRO) articles. Once the article is identified in the Enterprise Resource Planning (ERP) system, we inform the customer about it.
Work Flow
WORK FLOW OF THE PROCESS
01. Receive
Receive a competitor’s catalogue or RFQ from internal customers and analyze the content and propose lead time to the customer
02. Avail
Avail customer’s acceptance on the proposed lead time and contact the customer and receive required inputs if the received data is inadequate
03. Search
Search each article in the ERP system with the help of the data provided and update the RFQ document if the article is found in the ERP system
04. Suggest
Suggest an alternative to the article if exact article match is not found
05. Inform
Inform the result of the search to the customer
Benefits
Value-added
BENEFITS OF OUR CUSTOMERS
☞ Place the order easily with identification of exact article required
☞ Suggest equivalent articles to customers if the exact article is not found, which continues to generate revenue
☞ Avail a holistic view of Würth articles along with article description and specifications
Transition
TIME TAKEN FOR TRANSITION
Step 1
Analysis of requirements – 1 Day
Step 2
Resource planning – 1 Day
Step 3
Tools requirement – 3 Days
Step 4
Training phase/Documentation – 2 Days
Step 5
Trial submission – 1 Week
Step 6
Transfer – 2 Weeks
For more assistance in understanding the transition process, kindly get in touch with us at contact-wbs@wuerth-industrie.com
Case study:
Enhancing Part Identification Process for Streamlined Customer Interactions
Introduction:
Accurate and efficient part identification is crucial for providing timely responses to customer requests and ensuring customer satisfaction. Our customer, Würth Industrial US, Inc., recognized the need to facilitate customers in placing orders for parts. This case study explores the manual Part Identification process, in which our dedicated team receives a competitor's catalogue or Request for Quotation (RFQ) from internal customers, analyzes the content and proposes lead times to the customer. Then we obtain customer acceptance on the proposed lead time, contact the customer for additional inputs if necessary, search each article in the ERP system and update the RFQ document if the article is found. We also suggest alternatives if no exact match is found and informs the customer of the search results. This meticulous process aims to improve customer interactions without the involvement of automation.
Problem:
Our customer faced challenges in efficiently managing the part identification process manually. The customer needed to invest a considerable number of man-hours to execute the process. Furthermore, it led to potential delays in responding to customer requests, difficulties in updating RFQ documents and challenges in providing timely alternatives when exact matches were not found. These inefficiencies hindered the company's ability to deliver quick and accurate responses to customer inquiries, impacting overall customer satisfaction and business relationships.
Solution:
Recognizing the need to enhance their Part Identification process, we adopted a systematic approach to improve accuracy and order processing efficiency. Our key solutions included:
1. Thorough Catalogue Analysis: We initiated a manual process to receive competitor's catalogues or RFQs, ensuring a thorough analysis of the content for accurate part identification.
2. Transparent Lead Time Proposal: Despite manual processing, our dedicated team proposed lead times to customers and ensured customer acceptance, establishing transparent communication in the identification process.
3. Proactive Customer Engagement: Actively engaging with customers, we contacted them for additional inputs if the received data was inadequate, fostering collaboration and reducing the likelihood of errors.
4. Meticulous ERP System Searches: We meticulously searched each article in the ERP system based on the provided data, ensuring accuracy in part identification.
5. RFQ Document Updates: Updating the RFQ document when an article was found in the ERP system, we maintained document accuracy and consistency in customer communications.
6. Alternative Suggestions: By proactively suggesting alternatives when exact matches were not found, we demonstrated flexibility in meeting customer requirements.
7. Transparent Result Communication: Informing customers of the search results in a transparent manner, we ensured that customers were kept well-informed throughout the part identification process.
Results:
The changes implemented in the Part Identification process led to significant improvements in accuracy and customer satisfaction for Würth Industrial US, Inc. The key results included:
1. Efficient Customer Responses: Despite manual processes, the time taken to respond to customer requests decreased considerably, ensuring quicker interactions and improved customer satisfaction.
2. Improved Data Accuracy: Meticulous ERP system searches led to an increase in data accuracy, reducing errors in part identification and communication.
3. Enhanced Customer Relationships: Transparent communication and proactive engagement resulted in a rise in customer satisfaction, strengthening overall customer relationships.
4. Time Saving: Our approach led to significant time savings per month. We saved nearly 370 hours for our customer in a month. This saved time can be utilized for executing different core operations.
Conclusion:
By transferring the Part Identification process, our customer ensured efficient customer interactions and satisfaction. By implementing thorough catalogue analysis, transparent lead time proposals, proactive customer engagement, meticulous ERP system searches and transparent result communication, we successfully improved accuracy and responsiveness. The results underscore the value of manual processes in fostering customer relationships and delivering accurate part identification.