Purchasing
Sales Operations
Product Article Master
Logistics
Finance
- Accounts Payable
- Invoice verification & posting invoices
- Making payments to vendors & queries
- Goods receipt and invoice receipt clearance
- Analyze vendor open line items
- Overhead cost invoices
- MIRO Posting
- Accounts Recievables
- Scheduling a dunning run
- Settling customer payments & queries
- Self-billing of customer’s invoice
- Bank reconciliation
- Customer invoice clearance
- Sales Order Booking
- Daily Credit Run
- Releasing Green Orders
Market Research
Transport damage management
Würth Business Services offers a wide range of the Logistics Support services to ensure a seamless experience of shipment delivery for companies within the Würth Group. We aim to accelerate logistical operations by assisting Logistics teams in executing various processes. We have a team of experienced and well-trained professionals who excel in handling non-core processes.
Among many processes, Transport Damage Management is one of them. In this process, we help customers in recovering from the financial losses occurred due to damage or loss of products during the transportation. We gather and process the data from all the involved parties and send to the Würth Group Insurance.
Work Flow
WORK FLOW OF THE PROCESS
01. Raise
Raise unprocessed claims and forward them for processing
02. Send
Send the required information to the transport service
03. Accept
Accept and process the claim by the carrier after the successful validation
Benefits
Value-added
BENEFITS OF OUR CUSTOMERS
☞ Limit the liability of the transport company
☞ Recover the costs of lost goods
☞ Save time required to carry out the claiming process
Transition
TIME TAKEN FOR TRANSITION
Step 1
Analysis of requirements – 1 Week
Step 2
Documentation – 2 Weeks
Step 4
Transfer – 3 Weeks
Step 5
Step-by-step implementation – 1 Week
Case study:
Streamlining Transport Damage Management for Recovering Financial Losses
Introduction:
In the complex landscape of logistics and transportation, efficient management of damages occurring during transportation is crucial for minimizing financial losses and maintaining customer trust. Our customer, Würth Industrie Service GmbH & Co. KG, needed assistance in the manual Transport Damage Management process to save time and recover the losses efficiently. We assisted the customer in recovering from losses incurred due to product damage or loss during transportation. By meticulously gathering, processing, and forwarding data to relevant parties, we streamlined the claims process and facilitated the successful recovery.
Problem:
Our customer faced challenges in efficiently managing and recovering from financial losses resulting from transport damages. A lot of time needed to invest in processing claims. Furthermore, there were possibilities of potential errors in data collection and difficulties in coordinating with various stakeholders. This inefficiency impacted the core operations and created hindrances in recovering losses effectively.
Solution:
Recognizing the need to enhance the Transport Damage Management process, we implemented a systematic approach to improve the claims processing efficiency and customer satisfaction. We initiated a manual process to raise unprocessed claims and forward them to the relevant parties for processing. This step ensured that claims were promptly submitted for evaluation. In the next step, we gathered the relevant data from all the involved parties. We manually processed and validated the information. This step involved meticulous coordination and careful data verification.
After successful validation, we forwarded the claim to the carrier for acceptance and processing. This manual step ensured that the necessary information was transmitted for recovery. In the last step, we submitted all the necessary documents to the Würth Group Insurance.
Results:
Recognizing the need to enhance the Transport Damage Management process, we implemented a systematic approach to improve the claims processing efficiency and customer satisfaction. We initiated a manual process to raise unprocessed claims and forward them to the relevant parties for processing. This step ensured that claims were promptly submitted for evaluation. In the next step, we gathered the relevant data from all the involved parties. We manually processed and validated the information. This step involved meticulous coordination and careful data verification.
After successful validation, we forwarded the claim to the carrier for acceptance and processing. This manual step ensured that the necessary information was transmitted for recovery. In the last step, we submitted all the necessary documents to the Würth Group Insurance.
Conclusion:
Our customer, Würth Industrie Service GmbH & Co. KG, accelerated the Transport Damage Management process by transferring the task to us. The customer also ensured effective recovery from transport damages and maintained customer trust. By implementing a comprehensive claims handling, data validation, and recovery process, we successfully improved claims processing efficiency, customer satisfaction, and financial recovery. While automation was not involved, the results highlight the value of a well-executed Transport Damage Management process in maintaining effective customer relationships and minimizing financial losses.