Purchasing
Sales Operations
Product Article Master
Logistics
Finance
- Accounts Payable
- Invoice verification & posting invoices
- Making payments to vendors & queries
- Goods receipt and invoice receipt clearance
- Analyze vendor open line items
- Overhead cost invoices
- MIRO Posting
- Accounts Recievables
- Scheduling a dunning run
- Settling customer payments & queries
- Self-billing of customer’s invoice
- Bank reconciliation
- Customer Invoice Clearance
- Sales Order Booking
- Daily Credit Run
- Releasing Green Orders
Market Research
Backorder processing
Würth Business Services handles the non-core Sales Operations to support your Sales Team in achieving the targets and registering a significant business growth. We handle many processes to help your business accelerate the Sales and Operations Planning (S&OP) tasks. Our services are aimed at driving profitability and providing rapid solutions.
Among many processes we handle, Backorder Processing is one of the processes. In this process, if a customer places an order and the requested articles are not in stock, the corresponding number of articles will be added to the backorder. We enter the number of backorders in SAP system, track the availability of the stock, and send the updated status. Below is the work flow of this process.
Work Flow
WORK FLOW OF THE PROCESS
01. Export
Export a list of backorder articles
02. Check
Check the stock in warehouse
03. Check
Check the scheduled incoming shipments
04. Update
Update the delivery date accordingly
05. Generate
Generate the sales order number
Benefits
Value-added
BENEFITS OF OUR CUSTOMERS
☞ Get updated information about backorders once or twice a week
☞ Understand the customer demand trends and product sales
Transition
TIME TAKEN FOR TRANSITION
Step 1
Analysis of customer requirements – 3 Day
Step 2
Resource planning – 5 Days
Step 3
Tools requirement – 5 Days
Step 4
Training phase/Documentation – 5 Days
Step 5
Trial submission – 5 Days
Step 6
Process Handover – 5 Days
For more assistance in understanding the transition process, kindly get in touch with us at contact-wbs@wuerth-industrie.com
Case study:
Executing Backorder Processing for Efficient Order Fulfilment
Introduction:
In the dynamic landscape of supply chain management, efficient order fulfillment is crucial for maintaining customer satisfaction and operational excellence. Our customer, Thomas Warburton Pty. Ltd., faced challenges and spent a lot of time in effectively handling backorders of articles. By carefully managing backorders, tracking stock availability, and updating customers on order statuses, we optimized customer experiences, gave updated information on backorders, and maintained transparent communication.
Problem:
Our Customer encountered challenges in effectively managing backorders when customers placed orders for articles that were out of stock. The lack of time required for proper management and unavailability of resources often led to delays and customer dissatisfaction. This inefficiency impacted the company's ability to fulfill orders in a timely manner.
Solution:
Recognizing the need to enhance their Backorder Processing process, we adopted an approach to streamline and manage backorders and communicate with customers. When an order is placed for articles that are not in stock, we manually added the corresponding number of articles to the backorder. This ensured that the customer's order is acknowledged and accounted for, even if the articles were temporarily unavailable.
Then we closely monitored the stock availability and inventory levels to identify when the backordered articles were available for fulfillment. We promptly updated the status in SAP system and notified customers about the updated status of their orders. This allowed them to efficiently allocate available articles to pending orders.
Results:
Recognizing the need to enhance their Backorder Processing process, we adopted an approach to streamline and manage backorders and communicate with customers. When an order is placed for articles that are not in stock, we manually added the corresponding number of articles to the backorder. This ensured that the customer's order is acknowledged and accounted for, even if the articles were temporarily unavailable.
Then we closely monitored the stock availability and inventory levels to identify when the backordered articles were available for fulfillment. We promptly updated the status in SAP system and notified customers about the updated status of their orders. This allowed them to efficiently allocate available articles to pending orders.
Conclusion:
This case study underscores the significance of Backorder Processing in maintaining effective order fulfillment and customer satisfaction. By employing a systematic approach to managing backorders, tracking stock availability, and transparently communicating with customers, our customer, Thomas Warburton Pty. Ltd., successfully improved order management and reduced delays. The results emphasize the value of a well-executed Backorder Processing process in ensuring smooth operations and fostering positive customer relationships.